Returns policy
At Construction Supply Co, we want you to be confident in your purchase. This policy explains how we handle returns, refunds, repairs and replacements for products purchased through our website.
Nothing in this policy excludes, restricts or modifies your rights under the Australian Consumer Law.
Change-of-mind returns
We accept change-of-mind returns within 30 days of delivery, provided the item:
- is unused, uninstalled and in resaleable condition;
- has not been damaged, modified, painted or altered;
- is returned with all components, manuals and original packaging; and
- is accompanied by proof of purchase.
As J-Strut products are safety-critical construction equipment, we cannot accept a change-of-mind return for products that have been used, installed, assembled, modified, damaged, or returned without their original packaging.
To request a change-of-mind return, email info@constructionsupplyco.com.au with your order number, contact details and the reason for the return. Please do not send items back until we provide return instructions.
Customers are responsible for the cost of returning change-of-mind items, including any freight, handling and packaging required to return bulky goods safely. Original delivery charges are non-refundable for change-of-mind returns.
Where a return is approved, we will process the refund to the original payment method after the returned goods have been received and inspected. Please allow up to 10 business days for the refund to appear, depending on your bank or payment provider.
Faulty, damaged or incorrect items
If your item is faulty, damaged on arrival, incorrectly supplied, or does not match its description, please contact us as soon as possible at info@constructionsupplyco.com.au or 0435 847 730. Include your order number, a description of the issue and clear photos or video where available.
We may assess the product before providing a remedy. Depending on the issue and your rights under the Australian Consumer Law, the remedy may be a repair, replacement, refund or other appropriate solution.
For a major problem, you may choose a refund or replacement. For a minor problem, we may offer a repair or replacement within a reasonable time.
We will cover reasonable return freight costs for products confirmed to be faulty, incorrectly supplied or damaged before delivery. If an assessment finds that the issue resulted from misuse, incorrect installation, unauthorised modification, normal wear and tear, or failure to follow product instructions, return and inspection costs may be payable by the customer.
Products not eligible for change-of-mind returns
Subject to your rights under the Australian Consumer Law, we do not accept change-of-mind returns for:
- custom, made-to-order or specially sourced products;
- clearance, end-of-line or sale items where stated at the time of purchase;
- products that have been used, installed, altered, painted or damaged;
- products returned without original packaging or essential components; or
- items that cannot be safely resold.
Return freight for bulky items
J-Strut props and related equipment may require specialised handling or freight. We will provide return instructions before goods are sent back. Customers must package returned goods securely to prevent damage in transit. Construction Supply Co is not responsible for items damaged or lost during return transit until they are received by us.
Contact us
For return or refund assistance, contact:
Construction Supply Co
Email: info@constructionsupplyco.com.au
Phone: 0435 847 730
Hours: Monday–Friday, 8:30 am–5:00 pm
I also noticed the current site footer has no Returns/Refund Policy link, and its “Terms and Conditions” link currently goes to the privacy-policy URL. Add this page in Shopify under Settings → Policies, then link it in the footer menu. The consumer-guarantee wording is aligned with current ACCC guidance.
